Enter Topic
Total Quality Management In Construction
Part one of term paper
The major new element in world market competition is quality. During
the 1970's and 1980's, the Japanese and their U.S. companies demonstrated that
high quality is achievable at lower costs and greater customer satisfaction. It
was the result of using the management principles of total quality management
(TQM). More and more U.S. companies ...
Part two of term paper ... 1980's, U.S. management was broadly
successful. Until then the dominant management model was that of the autocrat.
Management, primly senior management, decided how the business was to operate,
including what the policies and objectives were; how it was organized; what jobs
were established; and how should they be done. It was an unquestioned axiom
that if everyone did what the upper management required, the business would be
successful.
Organizations are composed of the people in them and the ma ...
Word count: 2702 | Approximate pages: 10
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