Part one of term paper
TQM stands for , which is “a cooperative form of doing business that relies on the talents and capabilities of both labor and management to continually improve quality and productivity using teams”. (Joseph R. Jablonski Implementing TQM) The origin of TQM was derived during the 1980's by Dr. W. Edwards Deming and Dr. Joseph Juran. Both d ...

Part two of term paper
... Idea” of 1913 developed by J.C. Penny. The Penny Idea consisted of these seven components: (1) To serve the public, as nearly as we can, to its complete satisfaction; (2) To expect for the service we render a fair remuneration and not all the profit the traffic will bear; (3) To do all in our power to pack the customer's dollar full of value, quality, and satisfaction; (4) To continue to train ourselves and our associates so that the services we give will be more ...