Part one of term paper
(FedEx) under the leadership of Fred Smith has been innovative from its very beginning. The very idea of a hub-and-spokes distribution system was revolutionary. Smith saw the air freight industry in the early 70’s as inefficient and unreliable. In the early stages Smith was quoted as saying, “ has the opportunity to become one of Amer ...

Part two of term paper
... Through the use of technology FedEx employee and even customers can track a package through the FedEx system. FedEx is a proponent of e-commerce. They realize that through prosumption, having customers conduct their business online, they save the cost of additional employees and phone costs. (Industry Analysis) Within the industry are two types of companies. There are combination carriers, which are primarily passenger airline companies that also carry cargo. And then there are “all-cargo ...