Part one of term paper
The first thing I want to talk about is managing a help desk, I think that managing a help desk can be like running an emergency medical center, in a rough neighborhood, with no supplies, during an epidemic. I believe for some time now, help desk workers and their bosses have been surviving under these conditions, performing triage for some ...

Part two of term paper
... guidelines that apply to developing, managing, and refining any department, often also apply to the help desk. But be for you try to define your leadership style it is very important to develop a strong foundation, I will do this by defining the help desk mission, establishing clear service policies, and positioning the help desk correctly within the organization. From this foundation, I will be able to make all other decisions regarding help desk structure and activities that may be derived. I ...