Part one of term paper
Within this report I will discuss the need for Fresher Plc to implement Total Quality throughout its organisation. This will mean that there will need to be an understanding of what Total Quality Management is, what approach to take and how the company will have to change to make it work. The aim of TQM is to ensure that each activity contrib ...

Part two of term paper
... burden will enable companies to improve profitability in the short term and enhance competitiveness in the longer term" (Implementing TQM, Lesley Munro-Faure). Quality is used to describe many things, a car might be described as a "quality car " when in reality, it is an expensive or luxurious car. Therefore it is important to define precisely in what context it should be used. Quality can be defined as total conformance to requirements : these requirements are the total customer requirements, ...