Part one of term paper
America Online is the largest Internet provider in the world, but it didn't become one without a fight. Originally a closed-in, proprietary online service, it was pried open by the public's fascination with the global network. For all of the company's past glory, it is now little more than a big communications company. America Online wants to ...

Part two of term paper
... disastrously poor in service. Today, the company offers feature-poor, heavily commercialized, and frustratingly unreliable services to its customers. AOL's Poor Service AOL's signup kits tell you that they are the fastest, easiest, most reliable Internet service out there. Is that true? Not by a million years. AOL offers its users horrendous service. The company is so ov erloaded with customers -- and is so far behind at installing equipment -- that busy signals have become more common than an ac ...