Part one of term paper
In the food and Hospitality industry, stomers is an important part of the job. Customer relations and interpersonal skills are the two most important skills that a person working in that industry will need to know about. Customer relations techniques include a number of skills, such as effective verbal and non-verbal communication, ability to ...

Part two of term paper
... and feedback. Understanding the local and international visitors’ needs involves catering for people from different cultures, backgrounds and upbringing’s. For example, they might be from Japan where they are formal and punctual, or they might be from a Muslim upbringing where they fast between sunrise and sunset for the month of Ramadan. Through effective observing, listening and questioning, staff are able to accurately identify the customers needs and expectations. Staff shoul ...