Part one of term paper
Wilson's main theme throughout this book is that the reason American agencies are operated the way they are is, because of the way we as a society have designed them to be run. Wilson argues that bureaucrats are people who are behaving in response to the incentives, laws, rules and organizational structures that make up our public agencies. ...

Part two of term paper
... how well specific policies, when implemented, affect clients. These include teachers, police officers, fire fighters, etc. They know their role in the organization as a whole, but only their part. The organization's credibility depends on how well these operators do their jobs. * The executive's responsibility is to convince people and groups who can influence agency mission and resources that what the operators are doing is worthwhile. Credibility is established as executives convey agency needs ...